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5 open incidents

Human Approval Requiredopen

Banzai · 08:19:44

Critical

Incident opened by Banzai agent · Claim #MTN-2847 escalated for human review· HW-8821

Banzai08:19:45

I have processed maintenance claim #MTN-2847 for unit C-14, Edificio Alcázar. The tenant is reporting a water leak in the bathroom. Repair estimate from certified contractor: €1,240. This exceeds the €800 auto-approval threshold. I need operator authorization to proceed. Contractor availability: today 14:00–17:00.

Banzai08:20:01

Additional context: tenant has been in the property for 4 years, no prior maintenance disputes. The contractor (Fontanería Ruiz S.L.) has a 4.8/5 rating and has completed 12 previous jobs for Aliseda. Policy rule RULE-042 requires authorization above €800.

Responses are logged as Hallway events and visible to the agent

Action Log

Hallway-linked events for this incident

08:19:44HW-8821

Incident opened

Claim #MTN-2847 escalated to operator queue

Banzai

08:19:45HW-8822

Context enrichment

Contractor data, tenant history, policy rule fetched from MMT + Atenea

Banzai